| | 19 AUGUST 2023Liquid PalladiumNext-generation RPA Solutions for Companies of All SizesKris Balkaran,DirectorBUSINESS AUTOMATION SOLUTION COMPANY OF THE YEAR IN EUROPE 2023Robotic Process Automation (RPA) is currently revolutionizing many industries with its tenfold capabilities of performing tasks faster and 100% error-free compared to a human. Although many Multi-Nationals have reaped the benefits of implementing First-Generation RPA, a vast majority of SMEs have historically not possessed the capital or expertise to implement RPA solutions. This has widened the productivity gap as SMEs have historically not been able to incorporate RPA into their operations, missing out on a tremendous boost in efficiency, minimizing repetitive jobs to allow their staff to move up the value-chain during and coming out of the pandemic.At this juncture, a company that provides an economical and efficient RPA solution with integrated AI to assist companies of all sizes, with an advantage of a user-friendly interface, is Liquid Palladium."We have deployed our robotic process automation and artificial intelligence (AI) platform ­ Montana ­ to a range of a businesses, from the fiveperson Realtor to Global Multi-nationals. It is quick, non-invasive, low-cost, and simple for customers to use, and requires minimum change management and in-house technical skills, which is proving disruptive compared to traditional technology solutions" states Kris Balkaran, Director at Liquid Palladium. The organization assists small businesses that lack sufficient IT skills by working directly with them to deploy its intelligent automation solution that is tailored to their specific working patterns. Unlike other first-generation RPA technologies, Liquid Palladium's RPA is embedded with machine learning and deep learning. It allows bots to learn, consume, and assimilate machine learning algorithms through an "AI bridge" their patented way to inject algorithms, thereby making them function more like `sophisticated' humans. The company's technology is non-invasive, offering slick surface automation as well as being consumable through an API making them a challenger to iPaaS vendors also.The Montana Platform is a cloud-based RPA solution that is lean, agile, and has a low maintenance cost, which can help many SMEs improve or streamline their processes. The company's RPA or bots are uniquely capable of recognizing infrastructural challenges by communicating with other bots and continuing their tasks once the issues are addressed. "We have created an orchestration studio that is simple and lightweight and does not need a skilled developer to build bots and modify them," adds Kris. The Montana Platform features a cognitive services technology layer, which is capable of recognizing all five senses of a human to drive appropriate action for a required process. The organization is also capable of rapidly deploying its technology, allowing many of its clients to go live within three to four weeks of the initial encounter with a customer. Interestingly, even with an exceptionally low-cost point, clients are averaging an ROI within 11 weeks of implementation. The cognitive services aspect of the solution is currently utilized by one of the company's clients in Silicon Valley. The technology is helping executives prepare for Town Halls and other presentations. The bot recognizes linguistic tics, overused phrases, unclear sentences, and gives feedback when the speaker shows emotions such as more to aid him in changing the articulation. Liquid Palladium has a global clientele in Malaysia, the United Kingdom, South Africa, and America, with many of its clients based in Silicon Valley and the likes of Porsche and Toyota. Currently, on the notion of not letting-small-companies-fall-behind, the company is looking for investments to further scale its solution and enable small companies to develop bots on their own. "We intend to further improve our platform that end users may do more of a bot's development or deployment themselves, such as creating a bot that can monitor what someone is doing and learn, essentially self-creating. We are working hard to make this technology accessible to all businesses," explains Kris. "We are proud that we have made a technology that is light, consumable, and is making the difference to our clients," enthusiastically concludes Kris. Our robotic process automation and artificial intelligence (AI) platform­ Montana Platform ­ is for all businesses, from the smallest to the largest
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