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Weekly Brief

Dec 2, 2021

Feature of the Week

Logistics and Supply Chain Management entails several complex operations that are usually completed by hand.  Read more
When a company relies on many vital documents and records, keeping them organized might be difficult. A document management system can help them to streamline it.  Read more
Today’s contact centers focus on creating personalized, effortless, and intelligent customer and employee experiences.  Read more

CIO Viewpoint

By Jeff Linden, SVP-IT & CIO, Red Roof Inn  
For Red Roof Inn, we have moved to a cloud based system for reservations and are in the process of doing the same for our phone systems. By doing so, we have been able to shift more of our employees from working on premise at the contact center  Read more
By Supantha Banerjee, CIO, PSC Metals, Inc.  
Gone are the days when a customer service call started with, “what is your order number?” If John Doe calls, now conversation starts with “Thank you Mr. Doe for being a loyal customer. Wish you a belated happy birthday.  Read more

Featured Vendors

By JUHA TOMMILA, CEO,   
Staria is a NetSuite provider partner offering international accounting services. Operating in over 35 countries, Staria is the only company in Europe capable of providing such a comprehensive service. Staria’s unique ONE STOP® delivery model...  Read more
By Gary Springall,   
BrightBridge Solutions is a 4-star Oracle NetSuite Solution Provider and Microsoft Silver Partner. It has experts each with over 25 years of experience in ERP and CRM solutions. The company’s service delivery teams support customers and projects...  Read more
By Darren Birt,   
FHL is the leading NetSuite partner and the partner of choice for growing, ambitious businesses. It works collaboratively with small, mid-market or enterprise companies to deliver the right solution for their needs and to maximise the value from...  Read more

CXO Insights

By Christian Bowman, General Manager of CX & Engagement, Neds  
There is no doubt that the core of most discussions in improving contact centers is the focus on customer experience and technology, and I think this is great! It’s probably also fair to sa  Read more
By Jason Bradshaw, CCO, Volkswagen Group Australia  
The world of contact centres have evolved significantly since their original inception in the late 60s.  Read more
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