| | August 20205CXO INSIGHTS10 I n f o c u sBob Feiner, Senior Vice President of Global Services, Dell EMCZach McGuire, President, MasTec Advanced TechnologiesPaul Harper, Director of Asset Delivery, Northern Ireland WaterField Services ­ Four Key Drivers of Digital TransformationBuilding a Field Fulfillment Business: Keys to SuccessIn Search of Calm34Thomas Kuczynski, CIO, DC WaterChris Bowler, Senior Director, Service Marketing and Strategy, Otis ElevatorAchieving Service Excellence through the Digital UtilityHow Otis Elevator Co. creates personalized experiences with smart dispatching technology2119272130LAST WORDCIO INSIGHTS32Changing the status quo ­ how data and technology are affecting asset managementSteven Little BSc. (Hons) FRICS MIAM, WYG Group, Director ­ Surveying and Asset Management
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