Companies are focusing on modernizing their field service journey, and automation is one of the essential drivers that can help those companies improve productivity and enhance customer experience. With the advent of cloud-based field service management software, it is easier to access useful information and manage everything from checking the technician availability to scheduling and confirming bookings to automated invoicing and billing. Smart devices and appliances are connected to the internet today, which means that the devices will let the companies know in advance if an asset is broken, or a part needs to be replaced. These predictive insights are transforming field services from reactive to proactive repairs and benefitting both customers and suppliers, as they are able to identify and fix problems before customers even raise them. This shift also highlights the importance of how companies should collect their field data, make sense of it, and act upon it to set them apart from their competition. To attain operational excellence and maximize service quality, it is essential to gain real-time visibility into metrics like customer acquisition cost, jobs per team member, daily fuel usage, travel time, cost per job, and more. Further, field service organizations are now seeing the value of virtual reality (VR) and augmented reality (AR) to assist their technicians in the field. A technician can use AR- and VR-based applications to access information about the device that they have been sent to fix, including repair history and diagnostics. This remote access is made possible through integration between AR/VR applications, field service software, and CRM software. The future of field service is an outcome-based model that aligns vendor and customer incentives. This approach will deliver sustained value to the customer throughout the lifecycle of a contract while simultaneously generate a steady stream of profit. On that note, CIO Review Europe presents a special edition on field service, featuring the top vendors in the industry and thought-leadership articles from various industry experts. We hope this edition will help optimize technology investments to fit your field service business models. Do let us know your thoughts! EditorialThe Shift toward Predictive MaintenanceCopyright © 2019 ValleyMedia, Inc. All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher thereof.Email:sales@cioreview.comeditor@cioreview.commarketing@cioreview.com MAY, 09 - 2019, Vol 03, Issue - 11 (ISSN 2644-237X) Published by ValleyMedia, Inc.To subscribe to CIOReviewVisit www.cioreview.com Editorial StaffAaron PierceCarolynn WaltersShirley FaithRussell ThomasVisualizersIssac GeorgeJaxon Jase*Some of the Insights are based on the interviews with respective CIOs and CXOs to our editorial staffJustin Smith Managing Editoreditor@cioreview.comManaging EditorJustin SmithSalesStephen Thomasstephen.thomas@cioreview.com Dean Winchester
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