| | November 20193Revation's LinkLive Digital TransformationBundlesAs digital transformation continues to shift customer expectations, today's Financial Institutions are aiming to increase the customer experience to retain customers and increase satisfaction. Revation's LinkLive solution offers a single solution for any human-to-human interaction to transform your Financial Institution into a consumer engagement center suited for today's tech-savvy customers.The LinkLive Messaging Bundle gives your consumers the ability to communicate from anywhere at any time using the LinkLive messaging suite. LinkLive messages can be originated from your website, online or mobile banking applications. Messages are routed and queued based on CSR availability, priority and skill. The LinkLive Engagement Bundle measures any human-to-human interaction occurring in the branch, online, or through various digital channels using our Measuring, Monitoring & Planning (MMP) portal. Online Calendaring and Lobby Management solutions allowconsumers to click to schedule an appointment from a pool of resources at any branch. The LinkLive Engagement Advanced Bundle enables customers to engage with your service center through text while utilizing artificial intelligence for handling common online banking needs. All communication modes are included in this package: Voice, SMS, Video, Mail, Speech-to-Text, Text-to-Speech and Web Chat. Banking CIO Outlook Ad.indd 11/11/19 1:05 PM
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