8 | | SEPTEMBER - 2023By Maciej Kranz, EVP & CTO, KONEThe physical and digital worlds are merging. Traditional manufacturing companies will need to adapt to rapidly changing customer expectations and be able to innovate at speed and scale. When I lived in the San Francisco Bay Area, I connected with the city by driving everywhere. In Helsinki, where I moved when I joined KONE, I experienced the city quite differently. I walked, used public transportation, and made these experiences seamless by interacting with the physical infrastructure via digital and physical means. My experience of the built environment has become much more personal and connected.At KONE, over the past two to three years, we have been building a physical and digital organization to be in tune with our customers and deliver superior experiences to city dwellers around the world. Like me in Helsinki, our customers increasingly expect seamless, truly integrated experiences as they move around their buildings and neighborhoods. Therefore, we concluded that if we wanted the physical and digital services and solutions we co-develop with our customers and partners to be seamless and integrated, we had to become a fully seamless and integrated physical and digital organization ourselves. We had to reinvent ourselves first to become ready to create amazing experiences for and with our customers. From steel boxes to people flow experiencesFounded in 1910, KONE has a long history of manufacturing elevators, escalators, and automatic building doors. However, at our core, we are a people and material flow company. We move one billion people every day. To provide amazing experiences and to ensure that our products keep working, we connected and integrated our elevators and escalators into our cloud-edge architecture. However, while technology has been a foundational force THREETHREE KEYKEY TAKEAWAYS FROMTAKEAWAYS FROM KONE DIGITALKONE DIGITAL TRANSFORMATIONTRANSFORMATION JOURNEYIN MY OPINION
< Page 7 | Page 9 >