IT Glue
IT Information Management Made Simple

As more businesses adopt new technologies to help them better compete in today’s global economy, they are facing an IT environment that is growing increasingly more complex. The ever-evolving IT landscape has technicians managing growing networks with more solutions than ever before, meaning the need for a single source of truth for aspects like network diagrams and credentials is even more crucial. Especially in the new remote work world, technicians can no longer simply tap their colleague on the shoulder for key system information. And with the “Great Resignation” occurring in industries across the globe, organizations risk losing crucial knowledge if IT professionals decide to move to new opportunities. Even businesses that meticulously document their information often place it in numerous systems, with technicians constantly bouncing between platforms—cutting into the time they need to tackle critical tasks. IT Glue, a Kaseya company, allows technology professionals to manage a growing amount of information in a simple and secure way.

“We incorporate traditional password and knowledge management and workflow documents alongside hardware and software information into a single platform to make it easy for technicians to find information,” says Nadir Merchant, General Manager, IT Operations Products at Kaseya.

IT Glue’s cloud-based IT documentation platform helps professionals manage their documentation and save time searching for critical information. The solution enables technicians to document devices, applications, passwords, standard operating procedures (SOPs), and other IT assets, allowing critical information to be securely stored and easily accessed. Because IT Glue holds mission-critical credentials, the solution provides security features like SOC 2 compliance, host-proof hosting, IP access control, ccess control with revision history, and granular activity logs. IT Glue uses the power of automation to systematize the documentation process and offers a built-in library of standard operating procedures nd checklists to make the adoption of IT Glue solutions even smoother. IT Glue’s value proposition is urther enhanced by over 45 integrations with industry-leading RMM, PSA, network monitoring and backup solutions. What sets IT Glue apart from other document management systems is its ability to integrate various types of information in a highly structured and standardized manner, thereby liminating the taxing process of searching for information. Organizations can also utilize the IT Glue solution to set precise standards and structures for their documentation and ensure that the team adheres to those standards. To top it all off, the IT Glue solution provides a simple and straightforward onboarding process with out-of-the-box IT checklists and templates. “We enable a team to take our solution and customize it to fit their exact needs,” says Merchant.

Today IT Glue has a global footprint in the document management space, with more than 250,000 users n over 70 countries. The company is also heavily investing in automation to help IT professionals ecome even more efficient when searching for mission-critical information. “There are still significant pportunities in automation within documentation, so this is a big focus for us,” concludes Merchant.