Benefits of ServiceNow

CIOReview | Thursday, June 24, 2021

CIOReview

ServiceNow’s built-in notification, approvals, workflows, and application tools are built for use by low code developers that can create applications through pointing, clicking, dragging, and dropping.

Fremont, CA: Organizations implement ServiceNow to transform the business into a comprehensive and integrated structure, making it more robust and balanced for growth. ServiceNow offers in-depth visibility into all processes and infrastructure through a single system of record for IT. It provides insight to the interaction between users and evaluates the service experience offered by an agent.

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ServiceNow visibly connects applications and back-end systems across the enterprise and breaks down silos for actionable information and process flow throughout the organization. It provides a structured process that delivers everything-as-a-service. This means less about ITSM and more about service management as an enterprise system such as ERP, CRM, and HCM.

Another benefit of ServiceNow is its feature to easily integrate with legacy systems and enterprise applications such as ERP and CRM systems. This allows better control and visibility throughout the development cycle and its processes.

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The solution’s built-in notification, approvals, workflows, and application tools are built for use by low code developers that can develop applications through pointing, clicking, dragging, and dropping.

ServiceNow offers built-in reporting to provide accurate data that can instantly decide between solving issues remotely or on-site. It can quickly log incidents and requests, so service providers are ahead of requests that are vulnerable to breaching SLAs. It provides efficient and proactive work for service providers leading to fewer customer complaints and existing compliance.

Organizations need to be versatile in ways that view HR, marketing, legal, and others as business services and not just in support of the business. ServiceNow allows organizations to change into a business of comprehensive services that continues to grow under every business conditions.

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