How is IoT Transforming the Field Service Industry

By CIO Review Europe | Friday, March 19, 2021

IoT is propelled forward by automation, making field service management more agile, responsive, precise, and fast. When one combines IoT with automated field service management software, they will increase efficiency in any aspect of the service delivery.

FREMONT, CA: Rapid technological advances, such as the Internet of Things (IoT), are assisting companies in increasing profitability, enhancing customer support, and improving field service operations. IoT provides a seamless connection between field service operations and customer involvement in field service management. Businesses are reconstructing the administration of time-consuming field service tasks like scheduling repairs or finding vehicles with connected sensors that can sense each other. Real-time diagnosis, remote servicing, and predictive maintenance are no longer empty promises.

The IoT is becoming increasingly common among field service organizations for good reasons:

IoT for Convenience

IoT is propelled forward by automation, making field service management more agile, responsive, precise, and fast. When one combines IoT with automated field service management software, they will increase efficiency in any aspect of the service delivery.

Productivity Enhancement

Since IoT devices can self-diagnose issues, technicians may not need to perform as many initial inspections. Technicians will take a more procedural approach to repairs and complete more jobs with a more precise first-time diagnosis.

Customer Experience Advancement

On average, just 77 percent of field service management issues are resolved the first time. Companies will fix problems faster by performing more precise first-time diagnoses. IoT saves clients’ money by avoiding the expense of asset replacement and avoiding business interruptions.

Increasing Revenue

Clients are more likely to be satisfied with the service they receive if field service management efficiencies are improved. As a result, the company’s chances of contract extension and referrals to potential customers are higher. Overall costs are lowered as a result of investing in IoT technology. Maintenance scheduling is less likely to be postponed, and preventative maintenance is more likely to be done.

Proactive Maintenance

Since the field service management industry was built on a reactive culture, technicians are prone to resolving issues as soon as they arise. This is evolving as a result of the use of IoT infrastructures. IoT devices can track progress and alert maintenance managers to any issues until they lead to breakdowns by using sensors in hardware.

See also: Top IoT Companies

Read Also

follow on linkedin follow on twitter

Copyright © 2021 CIOReviewEurope. All rights reserved.         Contact         |         Subscribe        

Top