Important Features of Field Service Management

CIO Review Europe | Thursday, June 10, 2021

Field service management is crucial for companies to efficiently manage orders at scale and reduce the risk of human error.

FREMONT, CA: There are numerous field service technicians globally, with several companies having multiple technicians on call regularly. Managing a large mobile workforce can be a time-consuming and challenging task.

A mobile workforce is an operational disaster without the proper tools. In addition, the necessary monitoring, scheduling, and dispatching frequently mean dispatchers and managers working for several days to support everything required to operate an efficient team.

Field service management software is a system that assists the company in keeping track of the field operations, including orders, service technicians on call, inventory, scheduling, dispatch, billing, and many more.

FSM software automates those tasks for service providers, relieving dispatchers of the burden of doing it manually.

Which Industries Need Field Service Management?

Field service management is required by any company that provides field services, irrespective of the size. It's an essential tool for pest control, HVAC service, plumbers, cable installation, pool maintenance, fire and life safety technicians, and other such businesses.

But these are not the only businesses that require field service management. Field service management is an essential component of any successful on-site service organization. It can help companies reduce operational expenses and manage the workforce more efficiently if they have a fleet of technicians or professionals and a dispatcher.

Features of field service management tools:

Field service management tools have several useful features for managing the service fleet and dealing with customer orders.

Work Order Management

With a few clicks on the button, companies can create, edit, delete and reassign work orders. Users can manually assign work or allow technicians to check and accept jobs on their own. They can keep records of everything from beginning to end digitally, such as quotes, customer requests, customer signoffs, and invoices.

Scheduling & Dispatching

Save significant working hours and operational costs by automating and streamlining scheduling and field service dispatch for large technician teams.

Technician Monitoring

With real-time updates, companies can monitor job performance and workflows, service delivery, and more. They can use the data to evaluate every technician's performance regarding the timeliness, time to manage orders, and customer complaints.

Vehicle Tracking

With real-time data, companies can even track the location of all trucks, vans, and drivers in the fleet. Then, utilize the information to more efficiently assign rush jobs based on current sites.

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