Major Challenges of Using Multiple Team Collaboration Apps

CIO Review Europe | Tuesday, March 23, 2021

It is clear that supporting multiple platforms puts more demands on IT, particularly as end users do their own thing and start using consumer-grade offerings.

Fremont, CA: Multiple collaboration apps can pose a variety of challenges. This is an important issue since most companies use more than one collaboration platform—often covering both team collaboration and unified communications, or UC. Things get even more complicated when working with outside groups, since they could be using different channels than yours.

To a large degree, managing numerous team communication apps is inevitable. Too many apps are now cloud-based, and their user-centric nature makes it easy for individuals or teams to access the platform that best fits their needs without involving IT.

As a result, it is not practical for IT to impose a common forum for all forms of collaboration. Instead, the priority should be on finding the best way to address key challenges. At a high level, it might be better to consider the interests of two groups: IT and end-users.

Too many apps are now cloud-based, and their user-centric nature makes it easy for individuals or teams to access the platform that best fits their needs without involving IT.

IT Challenges

It is clear that supporting multiple platforms puts more demands on IT, particularly as end users do their own thing and start using consumer-grade offerings.These applications could not fit well with other systems, will be limited in functionality and may pose new security risks. Although they may be useful for end-users, they may be troublesome for IT, and they should be avoided as far as possible.

Regardless of can framework being used for collaboration, multi-platform support demands that IT manages more moving parts to ensure that they all work together. Basic oversight—including password management, usage policy, administrative control and market compliance—will fall to IT, so more resources may be required.Licensing costs are another consideration, since there are no economies of scale to support several platforms. This could make the investment in partnership more expensive than it needs to be.     

End-User Challenges

How workers connect with various team communication apps poses a different set of challenges, as each application would have its own UX. Some staff will work better with recording, while others will prefer mobile settings. Advanced users will be looking for customization to make their UX more personal.Not all of these needs are likely to be solved with one forum, so collaboration could become a complicated process where a lot of work is required to bridge these silos. This is a vital concern as it undermines the key value of the networks in making workers more efficient.

The related problem is that of providing a stable UX, which also leads to efficiency. Basic features such as chat, calendar integration or meeting management can vary across platforms, as will features such as smartphone support or platform support for browser-based applications.If telephony is a key channel for collaboration, support for a native public switched telephone network (PTSN) is needed and not across all platforms.

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