Oracle's Generative AI Tools Transform Cloud Sales with Cost-Free Automation
CIO Review Europe | Friday, April 18, 2025
Oracle's strategy, built on inclusivity and productivity, positions it apart from competitors by making AI tools universally accessible without additional fees or infrastructure requirements.
FREMONT, CA: Oracle's new generative AI tools for Cloud Sales users mark a significant leap in sales force automation, offering advanced features that include these tools at no extra charge. This move comes as part of Oracle's strategy to enhance its customer experience (CX) offerings without imposing additional costs on its users, unlike many other cloud vendors that charge extra for AI functionalities. Through a partnership with Cohere, Oracle integrates AI directly into its CX cloud products, making tools like email-writing agents, multilingual translation, and automatic data entry from customer interactions a seamless part of the platform.
These new AI-driven tools provide valuable time-saving automation that could streamline the sales process, from generating account summaries to updating customer records based on call notes. The enhanced features also support multilingual communication, making it easier for sales teams to manage global customer bases. By offering these innovations without charging additional fees, Oracle sets itself apart from cloud rivals, who often require users to purchase AI add-ons or invest in specific infrastructures to activate similar tools.
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This inclusive approach to AI reflects Oracle's philosophy, which founder Larry Ellison drove. Kamyar Seradjfar, Oracle's group vice president of product management for Sales, CPQ, and Subscriptions, explains that the company's stance is rooted in the idea that all customers should have access to these AI capabilities. Unlike other vendors that segment AI features into premium packages, Oracle aims to provide the most advanced version of AI tools to all of its customers, ensuring that they don't feel forced into paying for features they might not need or want.
As the demand for AI-enhanced customer experience tools grows, Oracle keeps pace with the industry's white-hot competition. While other players, such as Microsoft and Salesforce, focus on user-prompted AI tools for sales force automation, Oracle has already moved further into autonomous AI agents in customer service. The AI agents in Oracle's suite assist users in various ways. Still, Seradjfar believes these tools will be integral to businesses in the long term, enabling companies to improve productivity and efficiency like never before. The true potential of these tools will come when they are used in specific industries, such as HVAC distribution or automotive manufacturing, via retrieval-augmented generation models (RAGs).
At Oracle, the technology has already demonstrated its potential to streamline complex processes. A notable example is the contract management system, where generative AI analyses and streames cloud subscription agreements. Large language models can reduce the time and resources spent reviewing contracts and ensure that changes made during contract negotiations are within predefined legal parameters.
For Oracle, the value of generative AI lies in its ability to democratise intelligence and enhance productivity across the board. By making AI-powered tools available to everyday users, the company aims to improve business efficiency broadly. Including these tools represents a transformative step in how enterprises can leverage AI for everyday tasks. Oracle's commitment to making them universally accessible positions the company as a leader in this rapidly evolving field.
Oracle's forward-thinking strategy not only puts the company ahead of competitors in offering AI-powered solutions but also ensures that its large and small customers can fully take advantage of these innovative tools without the burden of additional fees or complex infrastructure investments. With AI becoming increasingly vital in business operations, Oracle's approach is positioning itself as a significant player in the future of enterprise cloud solutions.
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