Servicemax deployed to support outcome-based medical solutions by fujifilm healthcare Europe

CIO Review Europe | Monday, December 07, 2020

Field service management software ServiceMax has been selected and installed by FUJIFILM Healthcare Europe to digitalize its service operations across Europe.

FREMONT CA: FUJIFILM Healthcare Europe has chosen ServiceMax's  field service management technology to digitize its European service operations.  ServiceMax enables FUJIFILM Healthcare Europe to better serve hospitals and other medical providers with more personalized solutions and service maintenance as they continue to expand treatment and diagnostic capabilities available to patients.

They will drive operational excellence through optimised processes, delivering greater customer and employee satisfaction and more efficient service planning by digitizing its service operations. Their vision is to lead health care companies with excellent customer experience and innovative solutions. The ServiceMax platform allows them to prioritize individual connections and commitments with clients while providing rapid and tailored help.

Fujifilm Healthcare Europe has quick and easy access to essential customer data such as machines installed, contracts and warranty information. The organization can now better schedule services and handle spare components, thus improving customer service.

With ServiceMax,  organizing  resources more efficiently and providing faster and more proactive customer support could be possible, said Robbert Merkus, Head of Services Europe at Fujifilm Healthcare Europe. ServiceMax also simplifies our review process with dashboard monitoring and management of all KPIs for our outcome-based solutions.

Fujifilm has over 50 group companies and branches in Europe, including FUJIFILM Europe GmbH in Düsseldorf. The firm serves as the region's strategic headquarters. Japan's largest camera manufacturer, it has a presence in Europe and the Middle East. The organization has spent the previous two decades focusing on healthcare - from diagnosis to therapy.

ServiceMax's purpose is to assist customers keep the world running. ServiceMax's mobile apps and cloud-based tools give field service workers a 360-degree view of assets. The optimization of field service operations helps customers manage service complexity, support faster expansion, and run more profitable, outcome-driven organizations.

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