ServiceMax deployed to support outcome-based medical solutions by FUJIFILM healthcare Europe

Justin Smith, CIO Review Europe | Wednesday, March 16, 2022

Field service management software ServiceMax has been selected and installed by FUJIFILM Healthcare Europe to digitalize its service operations across Europe.

FREMONT CA: ServiceMax, Inc., a leader in asset-centric field service management announced that FUJIFILM Healthcare Europe has chosen ServiceMax's field service management technology to digitize its European service operations. It enables FUJIFILM Healthcare Europe to better serve hospitals and other medical providers with more personalized solutions and service maintenance as they continue to expand treatment and diagnostic capabilities available to patients.

They drive operational excellence through optimized processes, delivering greater customer and employee satisfaction and more efficient service planning by digitizing its service operations. Their vision is to lead health care company with excellent customer experience and innovative solutions. The ServiceMax platform allows engineers to prioritize individual connections and commitments with their clients while providing rapid and tailored help to their engineers.

FUJIFILM Healthcare Europe has quick and easy access to essential customer data such as machines installed, contracts and warranty information. The organization can now better schedule services and handle spare components, thus improving customer service.

With ServiceMax, FUJIFILM can organize resources more efficiently and provide faster and more proactive customer support, said Robbert Merkus, Head of Services Europe at FUJIFILM Healthcare Europe. ServiceMax also simplifies their review process with dashboard monitoring and management of all KPIs for the outcome-based solutions.

FUJIFILM has over 50 group companies and branches in Europe, including FUJIFILM Europe GmbH in Düsseldorf. The firm serves as the region's strategic headquarters. Japan's largest camera manufacturer has a strong presence in Europe and the Middle East. The organization has spent the previous two decades focusing on healthcare - from diagnosis to therapy.

ServiceMax's purpose is to assist customers keep the world running with asset-centric field management software. ServiceMax's mobile apps and cloud-based tools give field service workers a 360-degree view of assets. The optimization of field service operations helps customers manage service complexity, support faster expansion, and run more profitable, outcome-driven organizations.

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