Solvvy Sees Significant Adoption of Workflow Builder

Paul Jhon, CIOReview Europe | Friday, March 12, 2021

Solvvy's full-fledged support platform utilizes Solvvy Answers to answer common questions instantly, while Solvvy Workflows works in tandem to manage more complex, multi-step customer requests that would otherwise require expensive phone, email, or chat support.

Fremont, CA: Solvvy, the next-gen chatbot and automation solution for customer support, sees robust adoption of Workflow Builder, its CX automation and integration platform for businesses that allows Customer Service teams to automate user-facing and back-end business workflows rapidly. The Solvvy platform delivers chatbot capabilities, CX process automation, a library of common CX "intents" across various industries, and advanced analytics, all in a single solution. CX leaders use Solvvy to scale their operations efficiently, without the need to write any code.

Using an intuitive editor, Workflow Builder makes it simple for any CX subject matter expert (SME) to create highly engaging, customized conversational experiences, either from pre-existing libraries or from scratch. These chatbot experiences can be instantly deployed to end-users via Solvvy's Chatbot interface on the web, mobile, or social channels with no engineers required. Typical outcomes include higher self-service rates, lower agent handle time, and higher customer satisfaction.

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"Solvvy makes it faster and easier for businesses to build truly elegant and intelligent automation for customer support," said Mahesh Ram, CEO of Solvvy. "Workflow Builder provides more power and control to support leaders and teams to effectively automate nearly any customer request with personalized, custom-made solutions that are incredibly easy to build and maintain. And, where human agents need to be in the loop, Solvvy provides these agents with the information they need to make every interaction more efficient."

Solvvy Workflows are built atop the Solvvy platform's powerful Natural Language Processing, Machine Learning, and Artificial Intelligence capabilities. By understanding user questions' intent, Solvvy can automatically trigger the right workflows or other actions, such as handing off to an agent at the right time, ensuring highly personalized and delightful experiences for your customers.