The Complete Guide To Business Process Automation

CIO Review Europe | Monday, June 20, 2022

Business process automation eliminates bottlenecks that lead to lost time and revenue.

FREMONT, CA: What is Business process automation (BPA)?

It has been common for organisations to apply Business Process Automation as part of a digital transformation strategy, in order to streamline their workflows and operate more efficiently. BPA is the use of software to automate repeatable, multistep business transactions. In contrast to other types of automation, BPA solutions tend to be complex, connected to multiple enterprise information technology (IT) systems, and tailored specifically to the needs of an organisation.

How is BPA related to Robotic Process Automation (RPA)?

Robotic process automation (RPA) uses software to automate specific repetitive tasks. RPA software is trained to mimic repetitive steps that humans take, like copying and pasting data into a field. BPA software tends to handle more complex tasks than RPA. Typically, an end user can train and deploy an RPA bot without the need for development skills. Both BPA and RPA solutions increasingly use artificial intelligence (AI) and machine learning technologies to better interpret unstructured data like emails, images, and audio files. This can lead to a personalised user experience as the technology can overcome ambiguity and interact with user needs.

Why should a business automate business processes?

Digital transformation can seem like a lofty overwhelming goal to organisations that aren’t on that path. Business process automation can be a stepping-stone to adopting that culture of continuous transformation. A company can start with a few processes that are clearly in need of course correction and gradually work on it. Automation demands a certain amount of clarity about the process right at the designing stage. If the tasks involved and the people responsible for running the process are not held accountable, the design and automation of the workflow cannot be done effectively. The insights a business gains by analysing an automated process can clearly show the gap between the process as is and as it should ideally be.

Benefits of Business process automation (BPA)

Customer satisfaction is a key differentiator in any industry. Focusing on process and operational excellence helps exceed customer expectations with ease. When a company consistently meets promised standards, customers are more likely to develop a preference for a company.  Another key factor that customers look at is consistency. When automating a business process, one can expect a consistent standard of outcomes every time. Standardisation helps position the organisation as reliable, which in turn can help increase the customer base. Not just the customers but even the lives of employees is made easy since with business process automation, every detail of a particular process is recorded. This information can be presented to demonstrate compliance during audits.

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