The Need to Balance Automation and Human Workforce

CioReview | Friday, August 03, 2018

The rise of RPA and AI has brought forth a seismic change in the way businesses operate. The “intelligent automation” concept is on the rise, and tech leaders are emphasizing it to automate several repeatable and time-consuming business tasks. Traditionally, automation was viewed as a means to replace humans with machines. However, from a broader perspective, it has a lot more to offer.

If balanced properly, automation can make people more valuable and aid them to work efficiently on various high-value tasks such as problem-solving, interacting with customers, and generating new revenue opportunities. Robots can be deployed to perform low value and repetitive tasks while employees engage themselves in work which necessarily requires the human touch. Rebalancing businesses through edifying employees about automated tools can bring added benefits to businesses.

The Growing Trend

Today, automation is finding shores in a wide range of industries. As more and more business processes are getting automated, the tech-savvy leaders are developing a culture to train employees and make them more valuable. This can make them more instrumental in businesses, and a human-based approach to automation can further bring forth efficient results in businesses.

An Example

Unlike many other industries, automation seems to be a natural fit for manufacturing. With automated tools, many of the repetitive tasks which involve human safety can be automated for the betterment of everyone. For instance, Toyota exercised automated tools in several of its operations to improve production uptime and quality of work. The firm’s rigorous effort to use automated tools in several time-consuming manufacturing processes rendered significant uptime in several operations. However, Toyota also ensured that automation could assist humans to improve operations. The development was made possible through completely analyzing the automation benefits and how operators can support such systems. With a strategic, human-focused approach, Toyota has had a powerful impact on businesses.

Today, from manufacturing to several other sectors, tech-savvy leaders are deploying automated tools to get more insights from people and subsequently create new revenue opportunities.

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