FREMONT, CA: Tigerpaw, developer of business automation software for technology providers, and LabTech, developer of remote monitoring and management solutions, have collaborated on Advanced Plug-in for PSA Platform- v14 and V15.
The LabTech plug-in crafts a smooth relationship by combining Tigerpaw’s business automation platform and LabTech’s RMM capabilities. It includes desktop management, network and server management, backup and storage, remote control and security. The integration synchronizes the flow of customer data in both directions between LabTech and Tigerpaw.
The service providers now have access to a streamlined, closed-loop system that shares monitoring, alerts, metrics, ticketing, asset polling, invoicing and reporting data- all from one integrated system. Moreover, Tigerpaw’s automated billing and payment-processing capabilities allow service providers to efficiently manage service agreements.
James Foxall, President of Tigerpaw, says, “The advancement of LabTech’s integration creates a valuable asset that is available to all Tigerpaw customers. We have a number of third-party partners currently developing integrations for our platform, and service providers can expect a litany of new integrations to be announced in 2015.”