Top Features of NetSuite CRM

CIO Review Europe | Friday, June 04, 2021

NetSuite CRM provides quick access to client contact information and all forms of customer interactions, such as sales history, support communication, and delivery status. This means one may create a profile for each of the consumers and better serve them as a result.

FREMONT, CA: Many organizations around the world use NetSuite CRM as their CRM software. Its user-friendly interface and extensive feature set make it a good choice for practically any form of business. Top features of NetSuite CRM include:

Customer management

It is valuable to have a thorough picture of all the customers. NetSuite CRM provides quick access to client contact information and all forms of customer interactions, such as sales history, support communication, and delivery status. This means one may create a profile for each of the consumers and better serve them as a result.

Forecasting Sales

[vendor_logo_first]For capitalizing on opportunities, accurate sales forecasting is critical, and NetSuite CRM offers businesses the real-time data they need to estimate sales. A system of checks and balances is included in the entire set of forecasting tools, enabling companies to triangulate the sales forecast and gain crucial insight into sales prospects and how they are likely to affect the overall goals.

Time Tracking

NetSuite has taken the ancient business adage with their CRM solution–time is money–to heart. Firms can accurately track the time their employees spend on individual interactions, giving a greater understanding of the worth of each client, customer, or lead.

Campaign Management

Campaign management, which is part of NetSuite CRM's marketing automation features, allows developing marketing campaigns based on reliable facts rather than hunches. Businesses can ensure that their marketing initiatives are optimized for the best outcomes by having access to a wide range of information about the consumers, such as demographics, reaction patterns, purchase trends, and support history.

Real-time Dashboards

NetSuite CRM's real-time dashboards are an important aspect of customer management capabilities. They help the customer service, sales, and marketing teams to see crucial statistics like the number of calls resolved, call volume, open opportunities, and email campaign response at a look.

Because the program is cloud-based, it can be viewed and updated anytime, from anywhere; this ensures that the data is constantly updated. The dashboards can also be tailored to each individual employee, allowing them to see only the data that is relevant to them.

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