What are the Advantages of ServiceNow ITSM?

CIO Review Europe | Friday, July 30, 2021

ServiceNow's ITSM improvement cycle and adaptability provide quantifiable benefits to enterprises, in addition to better customer satisfaction with IT.

FREMONT, CA: For an IT organization, ServiceNow ITSM (IT Service Management)provides a superior operating model. With a customizable and scalable solution that performs better and faster with a much shorter Time to Resolve, one gets a faultless user experience at a lower cost. Raising the bar to achieve level 4/5 maturity, which is still unattainable with most ITSM solutions today, is an integral aspect of the ServiceNow ITSM solution. It is what is required to facilitate digital transformation across the company.

Moving from on-premises IT to cloud-based ServiceNow ITSM allows the company to make better decisions, provide better customer experiences, and empower the employees with connected data, case management best practices, and automated fixes for common issues. It also gives visibility across the entire IT service ecosystem and the ability to change as needed to suit current and future needs.

Why choose ServiceNow ITSM?

IT clients today expect the same speed, availability, and comfort from their own IT services, thanks to B2C IT advances that have redefined our understanding of services. Companies are under pressure to offer more in a world where infrastructures' functional and technological complexity is rapidly expanding.

Methods can be put in place to bring about such desired IT service enhancements. However, such procedures are likely to require changes, updates, improvements, or whatever to continue to satisfy service level standards sooner rather than later.ServiceNow ITSM stands out from other ITSM solution providers in this regard: its extensive reporting tools and AI capabilities enable continuous process optimization. Furthermore, ServiceNow's robust CMDB (Configuration Management Database) allows precise mapping of the IT architecture, something many other systems lack. Its modules function similarly to Lego building blocks. Add them as needed to improve performance and achieve a 4/5 IT maturity level.

ServiceNow's ITSM improvement cycle and adaptability provide quantifiable benefits to enterprises, in addition to better customer satisfaction with IT. Automation has resulted in a 20 percent reduction in service requests and a 50 percent reduction in time to resolve issues.

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