Optimize My Day
Making Field Service Management Smarter

Today, for most organisations, efficiently managing a team of service technicians, or on-field workforce is a big task. This is because it involves numerous variables that have to be monitored and controlled manually. To add to the woe, if there are miscommunications, delays, and incorrect or incomplete information, it can further add to the complexity.

Thus, what organisations need today is a technological solution that would assist with managing the mobile workforce and field service operations, relieving frustrated leaders of many of the inefficiencies inherent in the traditional processes. And that’s precisely what Optimize My Day (OMD) offers.

OMD offers first-class solutions for mobile processes that are at the core of the value-added chain. The company supports its clients with the planning and optimisation of their field staff processes, using its own software and consulting competencies, which it has continuously developed for many years. OMD’s high-performance cloud solution, OMD Go optimises routes and schedules, customer interaction, as well as all other aspects of mobile processes.

The solutions have a highly integrated planning board with a map that provides the user with the exact, real-time information on work statuses, calculates the expected travel times, offers a list of addresses, and issues warnings in case of unforeseen circumstances. OMD GO’s intelligent planning algorithms support all these activities while performing complex calculations in the background. The planning algorithms are based on the “balanced scorecard” concept, which unites strategy and implementation. It considers multiple factors when calculating the best-possible tour planning and visits order.

OMD Go is designed to optimise the collaboration amongst all the parties involved. The client’s company is seamlessly integrated into the OMD environment, allowing real-time communication. The OMD GO architecture is developed in such a way that processes can be modified at any time—be it during implementation or later in the application process. Changes to the central configuration, such as additional or mandatory fields, are automatically transmitted to all mobile users. Incoming data is automatically fed into the OMD database, where it can be visualised and transmitted to other company systems through the open interfaces.

Needless to say, OMD is passionate about the digitalisation and optimisation of mobile processes. The company goes the extra mile to provide a tailored solution to its clients. First, OMD understands the requirements of its clients and analyses their mobile process with them. After understanding the unique nature of the company, OMD develops an algorithmic rule set that fits its client and reflects and handles all processes in the background.

Basking in the glory of such competencies, OMD wants to become a springboard of success for several organisations in the field service management space. The company has consistently expanded its customer base across several sectors such as medicine and healthcare, construction and building materials, logistics, and more. As a future-oriented company, OMD is here to bring robust outcomes that create the utmost value for its clients.