PDV
Shaping Digitization for Public Administration and Beyond

Modern society benefits greatly from an efficient and innovative public sector. Adoption of digitalization in the public body is not only about technology but also involves changing mindsets and streamlining processes to a large extent. It is about continuously enhancing the services that an authority is responsible for to make them even better for the people the authority exists to serve. Consequently, digital solutions currently complement the actions of staff in public administrations, from application processing through archiving. Against this background, the cause of concern for most organizations is to coordinate the collaboration of previously digitally divided administrative parts across authority and company boundaries while keeping the medium unchanged. This implies that several public offices find it challenging to securely and digitally transfer information vertically between the federal, state, and municipal administrations and horizontally across different departments in public administration.

This is where PDV builds bridges to enhance information sharing inside the administration, between different sectors and levels, and with citizens. With its presence in several federal states, the company digitizes complex business processes in federal, state, and municipal government administrations while providing the corresponding service portfolio. “Our goal is to make electronic file management a widely known and approved method of working in administrations,” says Dirk Nerling, CEO of PDV.

PDV has grown to become a leader in enterprise content management (ECM) for the German public sector. The company’s VIS-Suite offering is a publicly accessible ECM platform for sustainable e-administration. PDV features process control modules ready with the VIS-Suite, which can be used to determine the administration’s work sequences. The VIS-Suite can be offered as a cloud-based multi-client service or as a locally installed or hybrid solution.

PDV’s leading solution, VIS-Suite 6, provides a robust product foundation for digital administrative work with its standard products and multi-client interfaces. All tools, techniques, and processes required to capture, manage, deliver, store, and safeguard unstructured information and electronic documents are integrated into VIS-Suite 6. All major functions have been bundled into one platform with VIS-Suite 6 to digitalize administrative processes from beginning to end. Its primary features include reliability, security, and scalability.

The platform’s modules are known for their exceptional ergonomics, and they have won multiple accolades for it. Besides, the system has received accessibility certification for people with disabilities. The broad application capabilities and functionalities of VIS-Suite 6 for document and workflow management can be incorporated into any IT system from any industry to automate and improve internal company processes.

The key to PDV’s success lies in developing innovative products and services directed by the needs of the public sector. Moreover, the introduction of the cross-sector special software VIS-Scan and new e-learning solutions as well as the continued development of the ECM platform VIS-Suite and the sector solutions VIS-Justiz (Justice), VIS-Polizei (Police), and VIS-Kommune (Municipality) has pushed the dynamic growth of PDV.

The firm is actively working on automating administrative processes without disrupting media to take the routine task burden off of the administrative staff in the public sector. PDV, as a catalyst for change, supports the use of artificial intelligence (AI) technology and processes, which have immense potential for electronic administrative work in the public sector.

A qualified team of highly trained professionals offers support for staff in public administration. PDV provides all services that stretch from project planning, customization of special applications, and project implementation to employee training and software maintenance. “Currently, more than 120,000 employees of public administrations work with the VIS-Suite,” adds Nerling.

PDV’s primary goal in developing the software is to make it as simple as possible, supplemented by a multi-client strategy. According to Nerling, simple applications are advantageous to all users, but they are crucial for people with disabilities. To this end, PDV has its software evaluated for user-friendliness, regularly following the applicable standards and guidelines. The company’s commitment to a successful rollout of its products reflects in the award that it bagged in the e-file category for the sixth time in a row.


In product development, PDV will continue to leverage the potentials of artificial intelligence and actively collaborate with significant stakeholders when it comes to implementing the latest information technology trends into tangible administrative projects. PDV’s business activities will grow regionally due to its successful participation in other tenders, culminating in additional staff, new offices, and extended collaborations with other businesses. “Including its subsidiaries, PDV aims to generate a turnover of well over 50 million Euros in the current business year,” Nerling concludes.