SOTI
Optimising the Potential of Enterprise Mobility Management

The emergence of cloud-based and mobile-first workplaces has made Mobile Device Management (MDM) a critical component of modern-day operations. However, traditional MDM, as well as its evolutions—Enterprise Mobility Management (EMM) and Unified Endpoint Management (UEM)—are no longer sufficient to meet the demands of today’s experience economy. While maximising device support, security and user flexibility is still its integral role, next-generation MDM must also incorporate exciting advances in AI, ML and automation to create smarter, more proactive and easily scalable business-critical mobility technology.

SOTI, a leader in innovative EMM solutions, makes this possible by taking MDM to the next level, creating the perfect solution for the modern, decentralised workforce. The advanced and integrated SOTI ONE Platform facilitates the effective monitoring, management and maintenance of devices while offering real-time diagnostics and remote support. At the same time, its predictive engine gives the intelligence to proactively address issues before they occur. From real-time operational intelligence, diagnostics and remote support, we have you covered.

"With SOTI ONE, businesses can have a centralised view of all their devices and quickly and effectively tackle any issues," says Shash Anand, SVP of Product Strategy at SOTI.

SOTI ONE is streamlining business operations with its six powerful products-SOTI MobiControl, SOTI XSight, SOTI Snap, SOTI Connect, SOTI Identity, and SOTI Pulse—that simplify business mobility, streamline workflows and improve productivity.

Be it MDM and EMM, visibility into operations, mobile application development, management and real-time location of connected devices, multi-factor authentication or a community forum to collaborate and share ideas, the SOTI ONE Platform has it all covered under one umbrella.

These products work together seamlessly to provide a more advanced and comprehensive EMM solution than any other option in the market. With SOTI ONE, businesses can bid adieu to manual processes and disconnected systems and embrace a more holistic approach to managing mobile devices, apps and IoT devices from one place.

Game-Changer in Assessing Operational Efficiency

Companies in several sectors have adopted mobile devices to enhance operational efficiency. They are providing a better customer experience by leveraging handheld scanners and mobile point-of-sale (POS) systems to optimise logistics operations, manage warehouses, guide forklift operators and facilitate efficient merchandise handling.

Managing multiple mobile devices on decentralised management systems results in time-consuming manual updates of all devices, hindering operations and expansion. To address these issues, SOTI MobiControl offers a one-to-many model that gives a unified view of all connected devices. Furthermore, SOTI MobiControl offers real-time visibility, geolocation tracking and cybersecurity measures for enhanced security.

This model can be exemplified by AMA, a company that aids medical institutions and industrial organisations worldwide in accelerating their digital transformation. Managing multiple mobile devices with different operating systems was a significant challenge. Coming into the picture, SOTI was able to get all devices on a single platform. AMA gained real-time visibility of all 3,000 devices in a single view and the ability to configure security rules and passwords. SOTI MobiControl enabled updates and troubleshooting, reduced downtime and ensured seamless operations.

The SOTI ONE Platform also enables first-call resolution capabilities and instils the confidence clients need to expand their IoT infrastructure without concerns about downtime. With SOTI Connect, businesses can monitor critical assets and assess operational efficiency.

For example, Delivery Hero, a German restaurant POS solution provider, approached SOTI for remote management of thousands of devices. The configuration of tablets in different countries was difficult, and onboarding new restaurants was costly and time-consuming.

SOTI enrolled all tablets into SOTI MobiControl before sending them to the restaurants, pre-loading applications, configurations and security settings, allowing restaurant owners to immediately start using the app. With SOTI MobiControl, Delivery Hero’s Partner Care teams seamlessly onboarded new restaurants and walked them through instructions to use the device all remotely. Rapid scaling of this solution helped them serve 500,000 restaurants, delivering approximately one million meals per day.

Automating Workflows with SOTI Snap

To ensure better management and visibility of business-critical tasks, SOTI wants to eliminate paper-based processes. It does so through its cross-platform solution, SOTI Snap. Digitalising the entire process, using capabilities like a camera, audio-video recording and barcode scanning, streamlines data collection, and data approval processes and workflows to increase efficiency.



SOTI in partnership with ncc guttermann helped Essmann's Backstube, a family run artisan bakery to digitally automate all its paper-based processes. With 67 locations and 800 employees, the bakery was struggling to manage the variety of documents generated from each process. While searching for a management system to scan all these documents and store them in a repository, they approached SOTI.

Leveraging the capabilities of SOTI Snap, the bakery quickly converted paper-based processes into mobile apps. Creating these apps did not require coding skills, which empowered them to replace 70 paper-based business processes in the areas of branch and personnel management and internal communications. These included work instructions, hygiene regulations and inspecting the stock book, among others. The result was a huge workload reduction for the bakery, as many tasks are now automated, visible and online. With SOTI Snap, Essmann's Backstube was able to manage all its devices across all locations.

Customised Solutions for Optimal Performance

Catering to a diverse range of clients with large footprints, SOTI leverages its decades of industry experience to constantly innovate the platform to meet their needs while ensuring the solution works seamlessly with every operating system.
It uses a value-selling framework to onboard its clients. Understanding their business-critical and operational issues, SOTI quantifies the client’s current status quo, including shipping costs, incidents, cost of downtime and productivity loss, to determine the required investment. Using this data, SOTI creates a vision match that ensures significant cost savings for clients. It then creates a custom proof-of-concept environment to implement the SOTI ONE Platform. Creating profiles, all the devices are enrolled into the platform and a trial period is initiated for typically 30 to 60 days. During this trial period, which can be extended, clients test the platform and ensure it aligns with the business operations to drive overall success. The ROI calculator then helps instantly analyse their cost savings and ROI, enabling them to confidently add new devices to their ecosystem and scale their business.

A Wide Network of Partners

SOTI acknowledges the crucial role partners play in the platform implementation process. Working closely with over 250 mobile device manufacturers of Android, iOS, Windows and Linux operating systems and mobile printer manufacturers, SOTI ensures seamless integration and updates for a wide range of devices.

A notable example is Picnic, a European grocery delivery service provider that sought SOTI’s assistance in reducing manual work and downtime.

With approximately 200 runners using diverse mobile devices with various operating systems, Picnic faced challenges in gaining a consolidated view of device operations. Any errors would require runners to return to the central office for troubleshooting, leading to increased downtime.

To enhance the user experience for its runners, Picnic implemented SOTI MobiControl into its ecosystem. SOTI collaborated with Reverse IT, one of its more than 4,000 value-added partners, to successfully scale the business. This implementation improved device reliability, enabled remote error troubleshooting and provided real-time visibility into inventory and battery levels. Issues were promptly resolved and runners were equipped with fully charged and updated devices, substantially enhancing efficiency and user experience.

Picnic achieved significant time savings, reducing manual work by 70 days and decreased device setup time from 20 minutes to just three. These operational optimisations empowered them to scale quickly and efficiently.

SOTI’s success is greatly attributed to its network of value-added resellers, managed service providers, hardware manufacturers and software vendors. This ecosystem allows SOTI ONE to remain at the forefront of the industry while providing partners with education on different tools through the SOTI Altitude Partner Program, which aids in delivering exceptional customer service.

Through this program, SOTI provides partners with training and resources to address use cases through webinars and educational materials. Its global reports gather data from over nine regions and thousands of respondents for insights into mobile technology trends across different industries. In addition, SOTI SYNC, the annual partner and user conference, covers the latest in mobility and SOTI’s roadmap for the future through presentations from industry thought leaders, including SOTI President and CEO, Carl Rodrigues, and Global Partner sponsors such as Microsoft.

Staying on Top of Trends and Preparing for Global Expansion

In 2021, SOTI launched a new product, SOTI XSight, with operational intelligence that gives customers and partners insights into the gaps across their mobile fleets.

SOTI XSight leverages AI algorithms to predict the future behaviour of devices (for example, when batteries might be depleted) based on historical data. It performs advanced diagnostics, allowing support staff to remotely access and diagnose issues with a user’s device in seconds, including the ability to see their screen, take screenshots, record video and audio, and collect log files. By automatically collecting rich data about the user’s environment, SOTI XSight aims to provide first-call resolution, eliminating the need to make multiple calls for the same issue. The software can also deploy fixes to all affected users, reducing the probability of future calls about the same problem.

SOTI is looking forward to investing in the EMEA arena, as it gained tremendous growth of over 48 percent in its customer base and 41 percent by device license count of its products in the past two years. With the flourishing performance in the EMEA region, SOTI now boasts 12 offices globally and over 17000 customers across 193 countries, with more than 20 million devices under management. On top of the current countries in EMEA such as United Kingdom, United Arab Emirates, Germany, Spain and more, SOTI has also added local support in Armenia, Iraq, Kazakhstan, Ukraine, Uzbekistan and Yemen.

This provider of innovative solutions continues to be the first choice for thousands of companies worldwide in managing, supporting and securing mobile devices. Decades of industry experience and strong partnerships across industries place SOTI at the forefront of MDM, EMM and UEM.