Syncron
Enabling Manufacturers to Take Advantage of the New Service Economy
Dr Friedrich “Fritz” Neumeyer, CEOTo begin the journey to servitisation, manufacturers must prioritise adopting advanced technologies and service lifecycle management (SLM) solutions. As the largest, privately-owned global leader in intelligent SLM SaaS solutions, Syncron helps clients to commercialise their service business by shifting their focus to equipment-asa-service contracts, ensuring the right price for the right service, and maintenance contracts.
Leveraging a convergence of modern technologies, Syncron has become a pioneering force in the aftermarket service space for multiple industries, including automotive, agriculture, construction and industrial engineering. Clients can benefit from a fully connected suite of software-asa-service (SaaS) solutions to enhance customer service, pricing, and profitability.
Syncron offers three solutions families using its connected service experience (CSX) platform: Service Fulfillment (warranty and service management), Service Go-to-Market (spare parts and service contract price optimisation), and Service Supply Chain (parts inventory and retail inventory planning).
With these, Syncron helps manufacturers to ensure the right spare parts are available at the exact right time and place, along with a service workforce being able to deliver the right service with the right skills and data for complex equipment—all of that at economics which not only ensure optimal profitability for the manufacturers but also keep the appropriate balance of end customer satisfaction.
The icing on the cake is that Syncron builds its solutions using a composable architecture, enabling customers to deploy the needed capabilities modularly, making it easier to implement, adopt, and maintain as their business needs evolve. Its configurable solutions empower customers to model specific processes without requiring custom development. This configurable composable architecture provided by Syncron enables companies to integrate all the necessary elements into one platform, providing a truly connected service experience and giving their customers a distinct advantage over their competition as they transform their service lifecycle.
The Need for a Connected Platform, Addressed
Syncron’s CSX platform represents a paradigm shift in the SLM solutions space because its pre-built connections allow companies to benefit from cross-processes that cut through different organisational units and IT deployments.
“At Syncron, we focus on creating connected solutions that enable our customers to deliver a superior customer experience,” says Dr Friedrich Neumeyer, CEO, Syncron. “OEMs and their distribution networks that promote brand loyalty first will inevitably see increased revenue and profitability for every service interaction.”
Why Big Brands Choose Syncron?
Syncron’s Service Fulfillment solutions are revolutionising manufacturing businesses around the world. The suite of solutions offers many benefits, including faster service delivery, reduced downtime, improved inventory management, reduced costs, and better data insights. With streamlined service delivery processes, customers can efficiently respond to client requests and minimise unplanned equipment downtime. The solution automates manual processes, reducing errors and improving operational efficiency. The data analytics technology allows its customers to gain valuable insights into their service delivery performance, empowering clients to improve operations.
Syncron’s Service Go-to-Market price solution transforms how manufacturers, distributors and dealers approach parts and contract pricing. Their automated parts and contract pricing solutions leverages statistical algorithms, AI, and ML to identify market pricing dynamics and maximise revenue and margin.
In the case of retail inventory management, a real-time price campaign can be triggered by connecting the knowledge of spare parts with a pricing solution. This enables companies to sell the parts on their shelves and make a profit instead of letting them age and incur carrying costs.
Moreover, the platform ensures that new replacement parts are stocked in the right place at the right time.
The capacity to optimize service parts inventory planning beyond the OEM into the distribution and retail channel is a differentiating factor for Syncron. The company excels at enhancing inventory efficiency within OEM boundaries through IM, while utilizing RIM to optimize the retail inventory channel of distributors, dealers and stores. This approach addresses the entire parts ecosystem, including the critical 50 percent managed by dealers, which is essential for providing top-tier customer service.
Additionally, Syncron’s “Dealer to Dealer (D2D)” and “Dealer as a Depot (DaaD)” solutions empower stakeholders with “OEM governed” ecosystem commerce. These unique capabilities are essential for achieving operational efficiency and meeting customer demands in today’s competitive market.
In the world of post-sales supply chains, the Syncron Service Supply Chain inventory solution optimises aftermarket supply chains and reduces costs by up to 40 percent by calculating demand probabilities of various parts. This solution is supported by advanced analytics and risk assessments, which provide valuable insights to help customers make informed decisions. In addition, Syncron’s Service Fulfillment solutions ensure that businesses have the right part and right information for technicians to fix any issues that may arise.
Syncron’s technician enablement solutions equip technicians with the necessary knowledge and tools to perform their duties efficiently.
Supporting Sustainability
As sustainability and circular economy take center stage in OEM boardrooms, Syncron's innovative approach to equipping supply networks with replacement parts can make a significant contribution to this cause.
Syncron’s CSX platform represents a paradigm shift in the SLM solutions space because its pre-built connections allow companies to benefit from cross-processes that cut through different organisational units and IT deployments.
“At Syncron, we focus on creating connected solutions that enable our customers to deliver a superior customer experience,” says Dr Friedrich Neumeyer, CEO, Syncron. “OEMs and their distribution networks that promote brand loyalty first will inevitably see increased revenue and profitability for every service interaction.”
Why Big Brands Choose Syncron?
Syncron’s Service Fulfillment solutions are revolutionising manufacturing businesses around the world. The suite of solutions offers many benefits, including faster service delivery, reduced downtime, improved inventory management, reduced costs, and better data insights. With streamlined service delivery processes, customers can efficiently respond to client requests and minimise unplanned equipment downtime. The solution automates manual processes, reducing errors and improving operational efficiency. The data analytics technology allows its customers to gain valuable insights into their service delivery performance, empowering clients to improve operations.
Syncron’s Service Go-to-Market price solution transforms how manufacturers, distributors and dealers approach parts and contract pricing. Their automated parts and contract pricing solutions leverages statistical algorithms, AI, and ML to identify market pricing dynamics and maximise revenue and margin.
In the case of retail inventory management, a real-time price campaign can be triggered by connecting the knowledge of spare parts with a pricing solution. This enables companies to sell the parts on their shelves and make a profit instead of letting them age and incur carrying costs.
Moreover, the platform ensures that new replacement parts are stocked in the right place at the right time.
The capacity to optimize service parts inventory planning beyond the OEM into the distribution and retail channel is a differentiating factor for Syncron. The company excels at enhancing inventory efficiency within OEM boundaries through IM, while utilizing RIM to optimize the retail inventory channel of distributors, dealers and stores. This approach addresses the entire parts ecosystem, including the critical 50 percent managed by dealers, which is essential for providing top-tier customer service.
Additionally, Syncron’s “Dealer to Dealer (D2D)” and “Dealer as a Depot (DaaD)” solutions empower stakeholders with “OEM governed” ecosystem commerce. These unique capabilities are essential for achieving operational efficiency and meeting customer demands in today’s competitive market.
In the world of post-sales supply chains, the Syncron Service Supply Chain inventory solution optimises aftermarket supply chains and reduces costs by up to 40 percent by calculating demand probabilities of various parts. This solution is supported by advanced analytics and risk assessments, which provide valuable insights to help customers make informed decisions. In addition, Syncron’s Service Fulfillment solutions ensure that businesses have the right part and right information for technicians to fix any issues that may arise.
Syncron’s technician enablement solutions equip technicians with the necessary knowledge and tools to perform their duties efficiently.
Supporting Sustainability
As sustainability and circular economy take center stage in OEM boardrooms, Syncron's innovative approach to equipping supply networks with replacement parts can make a significant contribution to this cause.
By promoting a circular economy for parts and reducing carbon emissions in the distribution process, Syncron is playing a crucial role in advancing sustainability across the industry.
What's more, Syncron invests in assessing and optimizing the carbon footprint of their clients' processes to help decrease transportation costs and enhance network efficiency. This cutting-edge approach is still new to the industry, but Syncron is confident that it will become increasingly relevant in the coming years.
In short, Syncron's commitment to sustainability and efficiency is transforming the way replacement parts are distributed, making it possible for companies to reduce their carbon footprint while improving their bottom line.
Assisting Kubota ®
In a recent collaboration, Kubota ® Tractor Corporation joined forces with Syncron to take advantage of its intelligent inventory optimisation.
A leading U.S. manufacturer and distributor of agricultural and construction machinery equipment, Kubota ® needed to streamline its supply chains and provide dealers with efficient solutions to access inventory and deliver parts quickly. By partnering with Syncron, Kubota ® gains access to an out-ofthe-box solution that automates dealer stock replenishment, improves over-the-counter fill rates, and increases its visibility for all stakeholders.
Kubota® and its dealers can experience exceptional support and benefit from the company’s expertise during implementation and beyond. Ultimately, this collaboration allows Kubota ®'s customers to focus on what they do best, planting, feeding, building and caring for the world. Dealers can provide a superior customer experience and strengthen long-term customer relationships by placing parts where and when needed.
Providing value to customers is a continuous journey and requires consistent effort; Syncron understands this very well.
What truly sets it apart is its cutting-edge technology and its dedicated and knowledgeable team that collaborates closely with clients like Kubota ®, to grasp their requirements. Syncron’s ethos is about more than just technology. It is about understanding the client’s business and providing value that goes above and beyond. Even though it caters to big players across various industries, Syncron realises that comprehending the sector and identifying the areas where it can make a difference is essential to its triumph.
Measuring Success: Key to Delivering Value
“We measure our success based on specific performance indicators, such as the Net Promoter Score and customer churn rates, to determine how satisfied our customers are,” states Dr Neumeyer.
It is no secret that the aftermarket service business is becoming an increasingly important source of manufacturer profits. Syncron stands tall in this aspect. The firm’s unwavering focus on value, by working hand-in-hand with its customers to map out their future processes and streamline their strategies, is the extra mile in ensuring customer satisfaction.
Servitisation delivers significant benefits for OEMs and distributors, allowing them to stay ahead of the competition and thrive in an ever-changing business landscape. With Syncron leading the way, there is no doubt that manufacturers are wellpositioned to achieve their goals and take their businesses to the next level.
What's more, Syncron invests in assessing and optimizing the carbon footprint of their clients' processes to help decrease transportation costs and enhance network efficiency. This cutting-edge approach is still new to the industry, but Syncron is confident that it will become increasingly relevant in the coming years.
In short, Syncron's commitment to sustainability and efficiency is transforming the way replacement parts are distributed, making it possible for companies to reduce their carbon footprint while improving their bottom line.
Assisting Kubota ®
In a recent collaboration, Kubota ® Tractor Corporation joined forces with Syncron to take advantage of its intelligent inventory optimisation.
A leading U.S. manufacturer and distributor of agricultural and construction machinery equipment, Kubota ® needed to streamline its supply chains and provide dealers with efficient solutions to access inventory and deliver parts quickly. By partnering with Syncron, Kubota ® gains access to an out-ofthe-box solution that automates dealer stock replenishment, improves over-the-counter fill rates, and increases its visibility for all stakeholders.
Kubota® and its dealers can experience exceptional support and benefit from the company’s expertise during implementation and beyond. Ultimately, this collaboration allows Kubota ®'s customers to focus on what they do best, planting, feeding, building and caring for the world. Dealers can provide a superior customer experience and strengthen long-term customer relationships by placing parts where and when needed.
-
We focus on creating connected solutions that enable our clients to deliver a superior customer experience
Providing value to customers is a continuous journey and requires consistent effort; Syncron understands this very well.
What truly sets it apart is its cutting-edge technology and its dedicated and knowledgeable team that collaborates closely with clients like Kubota ®, to grasp their requirements. Syncron’s ethos is about more than just technology. It is about understanding the client’s business and providing value that goes above and beyond. Even though it caters to big players across various industries, Syncron realises that comprehending the sector and identifying the areas where it can make a difference is essential to its triumph.
Measuring Success: Key to Delivering Value
“We measure our success based on specific performance indicators, such as the Net Promoter Score and customer churn rates, to determine how satisfied our customers are,” states Dr Neumeyer.
It is no secret that the aftermarket service business is becoming an increasingly important source of manufacturer profits. Syncron stands tall in this aspect. The firm’s unwavering focus on value, by working hand-in-hand with its customers to map out their future processes and streamline their strategies, is the extra mile in ensuring customer satisfaction.
Servitisation delivers significant benefits for OEMs and distributors, allowing them to stay ahead of the competition and thrive in an ever-changing business landscape. With Syncron leading the way, there is no doubt that manufacturers are wellpositioned to achieve their goals and take their businesses to the next level.
| Share this Article: Tweet |
Company
Syncron
Management
Dr Friedrich “Fritz” Neumeyer, CEO
Description
Syncron accelerates leading manufacturers and distributors to capitalize on the world’s new service economy. We enable the optimization of service quality and delivery, yielding increased customer loyalty while helping our customers transition successfully to future service-driven business models.
Top
