Vohkus
Delivering Customer Success Seamlessly

With the buying landscape transitioning to an ‘as a Service’ model and clients moving towards subscription models, vendors including Cisco are evolving their routes to the market. Cisco has made the services element of their offering an integral part of the ‘go to market’ strategy. That’s where Vohkus comes in. As a Cisco Premier Partner, the company has ensured that these changes are fully aligned and dove-tailed with its strategy – leading with customer-focused services, enabled with technologies including ‘software defined’ and cloud to support its clients.

Vohkus’ partnership with Cisco products and a subscription model and its services have enabled them to grow the Cisco business, despite the challenging work environment over the last year. “Combining the vast array of solutions with agile development capabilities, we have gained a unique value edge in the SMB and mid-market space where we have tailored our services and technology capabilities. This enables us to ensure customer success and superior customer experience,” says Jagadish Rao Raghavendra, the Managing Director at Vohkus.

As a longstanding partner of Cisco, Vohkus has developed a portfolio of solutions utilising Cisco technologies such as Meraki. The company consistently invests in its teams and methodologies to ensure it retains leading-edge knowledge and approach to Cisco solutions. “We have the capability and expertise covering vast majority of offerings but regard ourselves as outstanding in the following areas: secure remote working, cloud security, SD-WAN, and hyper converged infrastructures (HCI),” states Mr Raghavendra.

Further, they offer managed services with customer success and customer experience management wrap to ensure that customers are making the most of their solutions and to offer them a secure, efficient, digital-first, cloud-native network.

Vohkus is on a transformational journey from a vendor aligned reseller to a ‘technology first’ organisation, addressing customer business outcomes with technology consulting capabilities. Customers believe in its credo of being a value-added reseller as they choose the solutions and product portfolio that best fit their needs. “Our customers are engaging with us to bring in a paradigm shift from service levels focus to customer experience that delivers customer success,” mentions Mr Raghavendra. “The Pandemic has created a new capability to work from office, work from home, and work from anywhere. We have a technology bench strength in UK, Nearshore and Far shore locations to bring in the best skills that deliver the right value to our customers, which is our biggest strength.”

Vohkus always ensures that its clients are at the centre of everything they do. At the beginning of each engagement, the company looks to understand the goals and objectives of the project. It then aligns the right resources to address customers’ needs— providing clarity of ownership, so customers always have an identified and known point of contact. “With more of our customers utilising hybrid service-delivery models, we harness the ‘best of all worlds,” says Mr Raghavendra. For example, Vohkus undertook a network modernisation project for Ellisons Solicitors, ensuring their networks were updated and upgraded with the latest technologies. “Our managed service offers a cloud-managed platform for our helpdesk, technical services, and professional services teams to monitor, manage, and proactively respond to their network needs,” adds Mr Raghavendra. In fact, this efficient, secure, and critical network was key to Ellisons Solicitors’ growth and success in 2020. Here’s what John Turner, Chief Operating Officer at Ellisons Solicitors, has to say about Vohkus’ services, “Using Vohkus for services and implementation on the Cisco/ Meraki solution has enabled us to future proof technology and cost-effective deployment—making us more competitive in the marketplace against our major competitors.”

Along with Ellisons Solicitors, Vohkus works with numerous enterprise customers in the financial services, manufacturing, housing, digital media, and education sectors. Recent Cisco projects have seen Vohkus refreshing data centre server platforms for a large Japanese bank’s London operation and a UK-based manufacturing company, plus core networking and security solutions for key London housing associations and a global manufacturing company with south coast facilities. With offices in the UK, Romania, and Singapore, Vohkus is in the process of rapidly establishing four Trading Hubs in the EU to give customers a seamless buying and customer fulfilment experience despite the Brexit. “India and Bengaluru, in particular, has become the IT capital of the world. We have established our Digital Transformation Centre in Bengaluru. This helps us build valuable IP, frameworks, development and service capabilities at scale,” concludes Mr Raghavendra.